Below are our frequently asked questions. If you don't find the solution to your problems, feel free to contact our customer service team here.
Q. HOW DO YOU UNBLOCK A NUMBER THAT WAS ACCIDENTALLY BLOCKED?
A. To unblock a number you have accidentally blocked. All you will need to do is go to the block list, find the number and press the delete button. To do this press the BLOCK LIST button, use the ARROWS to move up and down to find the number. Once you have found the number press the DELETE button. This will then remove the number from the block list.
Q. HOW DO YOU BLOCK A CALL AFTER YOU ANSWER IT AND FIND OUT IT IS A SCAM?
A. Once you have answered the call all you will have to do is press the BLOCK NOW button and hang up the call. This will block that number from calling you again.
Q. HOW DO YOU USE IT WITH A CABLE MODEM?
A. To connect it to a cable modem. You will need the line cable going from the modem to your phone, disconnect this from your phone and connect it to the call blocker. Then connect the cable in the box to the correct line port on the blocker directly into your handset.
Q. HOW MUCH POWER DOES THE CPR CALL BLOCKER USE?
A. The CPR Call Blocker uses the power from your telephone line, which is of no cost to you.
Q. WHAT IF THERE IS A POWER CUT?
A. The CPR Call Blocker uses the power from your telephone line, so there would be no interference.
Q. DO I NEED CALLER ID ENABLED FOR THIS PRODUCT TO WORK?
A. Yes, you do. Caller ID must be enabled on your telephone line by your provider for the product to work effectively (without caller ID, the Call Blocker will block ALL calls).
Q. CAN I USE ANY TELEPHONE WITH THE CPR CALL BLOCKER?
A. Yes, CPR is compatible will all major landline phone manufacturers including, AT&T, Panasonic, Uniden, Motorola, VTech, Swissvoice, Gigaset, Philips etc.
Q. WHICH NETWORK PROVIDERS DO THE CPR CALL BLOCKER WORK WITH?
A. Yes. CPR Call Blocker is compatible will all major US landline providers, including AT&T, Verizon, Ooma, Charter, Comcast, Centurylink, Frontier, Fairpoint, Windstream, Hawaiian Telcom, Cincinnati Bell etc..
Q. I HAVE A PERSONAL PANIC ALARM. WILL THE CPR CALL BLOCKER AFFECT THIS?
A. No, it won’t. We have contacted all the major suppliers of these panic alarm devices and all suppliers have said that it should be compatible. All they would request is that when you purchase one, you give them a call to advise them that you are connecting a call blocker together with it.
Q. CAN I MANUALLY CONFIGURE THE CPR CALL BLOCKER?
A. Yes, you can manually program the CPR Call Blocker if you wish, but the unique CPR ‘BLOCK NOW’ button is the easiest way of blocking an unwanted number.
Q. DOES THE CPR CALL BLOCKER WORK WITH ANSWERING MACHINES?
A. Yes, the CPR Call Blocker shouldn’t interfere with the functionality of answering machines, but if it does, it’s just a case of altering the amount of rings required for the answer machine to kick in. We recommend setting your answer machine to 5 rings or slightly lower.
Q. CAN I USE THE CPR CALL BLOCKER IN MY OFFICE?
A. It doesn't work direct on Digital PBX Hybrid switchboard systems, but it will work on those systems with an analogue handset plugged into the call group - email us for more information regarding this.
Q. CAN I USE THE CPR CALL BLOCKER WITH EXTENSION TELEPHONE SOCKETS?
A. Yes, you can but many problems can arise so it isn't recommended. If you wish to have multiple phones around the house, then it's best to use a DECT (Digital Enhanced Cordless Telephone) phone with multiple cordless handsets connected to the main base station at the main master socket.
Q. I HAVE FRIENDS AND RELATIVES OVERSEAS. WILL THE CPR CALL BLOCKER BLOCK THEIR CALLS?
A. No, they will only get blocked if you manually program the unit to block all INTERNATIONAL calls.
Q. I HAVE FRIENDS AND RELATIVES WHO DISPLAY AS PRIVATE WHEN THEY CALL. WILL THE CPR CALL BLOCKER BLOCK THEIR CALLS?
A. No, they will only get blocked if you manually program the unit to block all PRIVATE calls.
Q. HOW MANY NUMBERS CAN THE CPR CALL BLOCKER BLOCK?
A. Depending on which version, the Call Blocker can have up to 10,000 numbers pre-programmed and the ability to block a further 2000 numbers.
Q. THE CPR CALL BLOCKER SEEMS TO BE BLOCKING ALL CALLS. WHAT COULD BE THE PROBLEM?
A. This is most likely down to no caller ID on your line or intermittent caller ID which is usually caused by a faulty/poor quality ADSL micro-filter. Remove the micro-filter to see if this fixes the issue and replace it if necessary with a top quality ADSL microfilter. This problem can also be down to having too many devices attached to your line, so try disconnecting the extra equipment to see if that also resolves the issue.
Q. WILL THE CPR CALL BLOCKER WORK WITH MY BROADBAND LINE?
A. Yes, the CPR Call Blocker will work perfectly fine alongside all types of Broadband connections, including Fibre Optic, Infinity, or ADSL - just unplug your telephone and plug it into the CPR Call Blocker.