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FCC proposes new rules to block robo-calls

FCC proposes new rules to block robo-calls 0

The nation’s top telecom regulator is moving further to thwart illegal robo-calls that have annoyed countless consumers at dinnertime and scammed millions of Americans.

The Federal Communications Commission on Thursday proposed new rules that would allow phone companies to target and block robo-calls coming from what appear to be illegitimate or unassigned phone numbers.

The rules could help cut down on the roughly 2.4 billion automated calls that go out each month – many of them fraudulent, according to FCC Chairman Ajit Pai.

“Robo-calls are the No. 1 consumer complaint to the FCC from members of the American public,” he said, vowing to halt people who, in some cases, pretend to be tax officials demanding payments from consumers, or, in other cases, ask leading questions that prompt consumers to give up personal information as part of an identity theft scam.

More than 1 in 10 U.S. adults has been a victim to phone scams, said FCC Commissioner Mignon Clyburn, citing a December study by the call-blocking company CPR Call Blocker.

Even some major firms have faced a backlash for relying on robo-calls. In 2015, PayPal drew criticism when it effectively forced many of its users to agree to receive robo-calls from the company. Amid letters from lawmakers and complaints from the public, PayPal reversed its decision.

Still, what Pai has called a “scourge” of robo-calls has continued. Many robo-callers deliberately “spoof” their phone numbers, he said, to hide the true origins of their call. Phone companies are largely supportive of the FCC’s campaign; last year, AT&T helped form an industry group to devise ways to fight robo-calls and spoofing.

“Millions of Americans are harassed by … telemarketers and others who often disguise their caller identification information to circumvent ‘do not call’ lists and anti-robocall tools,” said Verizon in a statement. “It needs to stop.”

The public will now have an opportunity to submit feedback on the proposal, which could be finalized later this year.

“Americans have run out of patience with robo-calls that ring at all hours of the day,” said Maureen Mahoney, a policy analyst with the advocacy group Consumers Union.

  • Kris Hicks
There are 2.4 billion robo-calls every month. The FCC wants to help block them.

There are 2.4 billion robo-calls every month. The FCC wants to help block them. 0

The nation's top telecom regulator is moving further to thwart illegal robo-calls that have annoyed countless consumers at dinnertime and scammed millions of Americans.

The Federal Communications Commission on Thursday proposed new rules that would allow phone companies to target and block robo-calls coming from what appear to be illegitimate or unassigned phone numbers.

The rules could help cut down on the roughly 2.4 billion automated calls that go out each month — many of them fraudulent, according to FCC Chairman Ajit Pai.

“Robo-calls are the No. 1 consumer complaint to the FCC from members of the American public,” he said, vowing to halt people who, in some cases, pretend to be tax officials demanding payments from consumers, or, in other cases, ask leading questions that prompt consumers to give up personal information as part of an identity theft scam.

More than 1 in 10 U.S. adults has been a victim to phone scams, said FCC Commissioner Mignon Clyburn, citing a December study by the call-blocking company CPR Call Blocker.

Even some major firms have faced a backlash for relying on robo-calls. In 2015, PayPal drew criticism when it effectively forced many of its users to agree to receive robo-calls from the company. Amid a flurry of letters from lawmakers and complaints from the public, PayPal reversed its decision.

Still, what Pai has called a “scourge” of robo-calls has continued. Many robo-callers deliberately “spoof” their phone numbers, he said, to hide the true origins of their call. Phone companies are largely supportive of the FCC's campaign; last year, AT&T helped form an industry group to devise ways to fight robo-calls and spoofing.

“Millions of Americans are harassed by unscrupulous telemarketers and others who often disguise their caller identification information to circumvent 'do not call' lists and anti-robocall tools,” said Verizon in a statement. “It needs to stop.”

The public will now have an opportunity to submit feedback on the proposal, which could be finalized later this year.

“Americans have run out of patience with robo-calls that ring at all hours of the day,” said Maureen Mahoney, a policy analyst with the advocacy group Consumers Union. “This proposal is a positive step that will help provide relief from the scourge of unwanted calls.”
  • Kris Hicks
The nuisance calls just keep on coming: How many do get every month?  Read More: The nuisance calls just keep on coming: How many do get every month? | http://nj1015.com/the-nuisance-calls-just-keep-on-coming-how-many-do-get-every-month/?trackback=tsmclip

The nuisance calls just keep on coming: How many do get every month? Read More: The nuisance calls just keep on coming: How many do get every month? | http://nj1015.com/the-nuisance-calls-just-keep-on-coming-how-many-do-get-every-month/?trackback=tsmclip 0

A new survey finds annoying junk calls are still a big problem for anyone with a telephone.

Kris Kicks, head of marketing for CPR Call Blocker, which did the survey, says robocalls are number one on the list, however, “nuisance calls of all kinds are really continuing to be a problem.” Kicks says robocalls and automated messages were listed in the survey by 66 percent of responders.

The survey showed 32 percent of the respondents said that they get 20 or more calls a month, and 18 percent say they receive 30 or more.

He says many people have signed up to the Do Not Call list, both at the state level and the national level.

“The callers are simply not listening, and that is what is really a problem.”

New Jersey lawmakers have considered prosecuting telemarketers under fraud laws.

The second-most nuisance call — credit card and loan arrangers — were listed by 28 percent of the survey respondents.

No. 3 on the list was charitable calls and appeals from causes, followed by long distance phone company sales pitches.

“That is not all bad, but still, some people find them to be unwanted, especially if people have not requested to be contacted by charities before,” Kicks says.

About 10 percent complained about lottery or sweepstakes calls.

Kicks says despite the Do Not Call list, the robocalls keep coming.

“They can involve a lot of out-of-state scams and out-of-country scams as well.”

 

Kicks says call-blocking technology can help by stopping the calls before the phone rings.



Read More: The nuisance calls just keep on coming: How many do get every month? | http://nj1015.com/the-nuisance-calls-just-keep-on-coming-how-many-do-get-every-month/?trackback=tsmclip
  • Matthew Roblin
SURVEY REVEALS TOP U.S. NUISANCE CALLS OF 2016

SURVEY REVEALS TOP U.S. NUISANCE CALLS OF 2016 0

Almost nine out of ten people (89 percent) in America receive nuisance calls each month, according to a recent survey which has also revealed the top five nuisance calls received in the U.S. last year.

The YouGov survey commissioned by CPR Call Blocker, also revealed that 13 percent of U.S. adults have been a victim of a telephone scam. Of those who have been scammed, almost half (48 percent) said they had lost between $100 and $10,000 as a result with four percent having lost more than $10,000.

The survey also revealed the top five nuisance calls received by U.S. adults last year are: Robocalls/automated messages, 66 percent; Credit card/loan arrangers, 28 percent; Charitable causes, 23 percent; Telephone/long distance call providers, 11 percent; Lottery/sweepstake providers, 10 percent.

While not all calls are scams, the shocking statistics show that organizations making these unwanted calls are ignoring consumers’ requests to be removed from call lists as 60 percent claim to receive repeated calls from the same organization despite telling them to stop calling.

Almost a third (32 percent) of Americans are receiving 20 or more unwanted calls a month, with almost a fifth (18 percent) receiving 30 or more calls.

“With nine out of ten people saying they receive unwanted calls each month, scam and nuisance calls continue to be a major problem for people in the U.S. and it’s often the most vulnerable people in society who are falling victim to telephone scams,” Kris Kicks of CPR Call Blocker said. “It is concerning to see the rise in robocalls which makes a shocking first appearance at number one this year – probably due to the hard-fought presidential campaign.”

 

CPR Call Blocker commissions the research annually to highlight the scale of unwanted calls across the US. Its range of call blockers offer an immediate solution to the problem. The device is plugged into home phones and allows consumers to cut off unwanted calls as they come in and permanently block them from calling again.

  • Matthew Roblin
Survey Looks At The Most Annoying Phone Calls

Survey Looks At The Most Annoying Phone Calls 0

A new survey takes a look at the top five most annoying phone calls. The poll from YouGov was done on behalf of CPR Call Blocker, and finds the number one most annoying nuisance calls are automated robocalls, with 66% of respondents citing it. Coming in second are credit card and loan offers, at 28%, followed by charitable causes, with 23%, long distance providers, at 11%, and lottery or sweepstakes offers at 10%. About a third of U.S. respondents reported getting 20 or more unwanted calls per month. Also, about 13% of Americans have fallen for a scam on the phone. - See more at: http://www.wsjm.com/2017/01/14/survey-looks-at-most-annoying-phone-calls/#sthash.ii255FLP.dpuf
  • Matthew Roblin
Survey Looks At The Most Annoying Phone Calls

Survey Looks At The Most Annoying Phone Calls 0

A new survey takes a look at the top five most annoying phone calls. The poll from YouGov was done on behalf of CPR Call Blocker, and finds the number one most annoying nuisance calls are automated robocalls, with 66% of respondents citing it. Coming in second are credit card and loan offers, at 28%, followed by charitable causes, with 23%, long distance providers, at 11%, and lottery or sweepstakes offers at 10%. About a third of U.S. respondents reported getting 20 or more unwanted calls per month. Also, about 13% of Americans have fallen for a scam on the phone. - See more at: http://www.wirx.com/2017/01/14/survey-looks-at-the-most-annoying-phone-calls/#sthash.g2lBq93g.dpuf
  • Matthew Roblin